Refund Policy
Our Pledge to You
At Merhamet Evi, we are committed to using every donation to support our humanitarian services and programs. Even if a campaign does not meet its fundraising goal, your contribution will still be directed toward our mission and used where it is needed most
Privacy
If you have any questions, concerns, requests, or comments about your privacy, please contact us at:
📧 info@merhametevi.org
📞 +905053281525
1. Definitions
When you visit our website, certain non-personal information is automatically recorded by our servers. This may include details like:
- Donor
The individual making a financial or in-kind contribution to Merhamet Evi.
- Fundraiser
The individual raising funds on behalf of Merhamet Evi, either through events or personal appeals, as part of a pledged fundraising amount.
- Campaign
Any organised effort to raise funds for a specific purpose, including but not limited to:
- Emergency campaigns
- Sponsored challenge events (domestic or international)
- Local fundraising events
- Gala dinners or networking events
- Exhibitions
- Crowdfunding initiatives
- International deployments
- Any other activity where fundraising fails to reach the stated goal
- Ex Gratia Payment
A payment made voluntarily, as a favour, without any legal obligation to do so.
2. Policy Guidelines
- a)
Donations will always be used to advance Merhamet Evi mission: supporting vulnerable people and families through poverty relief, healthcare, education, and community support.
- 2(b)
If a donation is not tied to a specific campaign and there is no legal obligation to return it, our Board may decide whether a moral obligation exists to issue a refund.
- 2(c)
Donors may submit a written request to reclaim a donation if a campaign fails, as allowed under applicable charity laws. Such requests will be reviewed by our Trustees.
- 2(d)
If the donation was made toward a Sponsored Challenge Event, and the refund request comes from the donor (not the fundraiser), Merhamet Evi will notify the fundraiser before any action is taken.
- 2(e)
If a donation was collected through a group activity (such as a car wash, crowdfunding campaign, or deployment), refunds cannot be considered unless each contributing donor submits an individual written request.
- 2(f)
To request a refund, donors must write to the Trustees by email or letter, explaining the campaign, the donation, and the reason for the request.
- 2(g)
If the Trustees determine there is a moral case for a refund,Merhamet Evi will apply to the appropriate regulatory authority for approval of an ex gratia payment.
- 2(h)
If a refund is approved, it will only be made to the original donor. Refunds will not be issued to third parties or alternate accounts.
Legal Obligation to Return a Donation
There may be rare cases where Merhamet Evi is legally required to return a donation. For example:
- Failed Campaigns: If funds raised for a specific purpose cannot be used as intended, donors may be entitled to a refund unless the campaign materials clearly stated that funds would be redirected to general charitable purposes.
- Cooling-Off Periods: In certain circumstances, donations made through professional fundraisers or commercial partners may be eligible for a refund if requested within a short “cooling-off” window.
Moral Obligation to Return a Donation
Even if not legally required, Merhamet Evi may decide that there is a moral obligation to refund a donation. In such cases, our Trustees will seek approval from the appropriate governing body to process the refund as an ex gratia payment.
Summary
- Donations are used to further Merhamet Evi’s mission, even if a campaign does not reach its goal.
- Refunds may be granted in cases of legal requirement, moral obligation, or special approval.
- Refunds are only made to the original donor, never to third parties.